We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA) obtained via our email address info@flagallery.com . Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items not in the original packaging may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us via our email address( info@flagallery.com), you may return your item(s). Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that USPS Priority Mail ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are returning due to our error, we will also refund you all shipping incurred for the incorrect item. If requesting a refund, not due to our error, we will issue a refund less shipping charges.

Defective Product

We can assure you that we carry the highest quality flags and accessories available to us. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section.

Privacy Notice

While we cannot guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. We do not rent, sell, or otherwise distribute any personal information from our customers to any other third party. Our site uses an order form for customers to request information, products, and services. We collect contact information and financial information which is used for the sole purpose of completing the business transaction. We do send occasional offers via email which may include notification of new items.

Shipping Methods

We have always maintained a strict policy of charging you only when your order has been physically shipped out.

Domestic Shipping Method Information
We utilize several shipping methods. All methods of shipment depend on the weight and size of the item(s). If under 1 lb., we ship United States Postal Service Priority Mail. This method typically takes 3-5 days to arrive (depending on the destination) and is not guaranteed. However at your expense, we will insure. If over 1 lb., we ship United Parcel Service Ground. This method typically takes 5 days to arrive (depending on the destination) and it is guaranteed in the 48 contiguous states as well as Puerto Rico. Please see Shipping Rates for more information.

Military APO/FPO Address
If you would like us to ship to a military APO/FPO address we always use United States Postal Service Priority Mail. Other transport services typically do not ship to APO/FPO addresses.

Hawaii, Alaska, American Territories
If shipping to Hawaii, Alaska, or any of the federally recognized American territories, we will ship United States Postal Service as default. We have found that it more cost-effective and ships faster than any other shipping method. However, by request, we will gladly ship another method at an additional cost.

International Shipping Method Information
We are proud to ship Internationally! For international orders, we typically ship with United States Postal Service (once again, due to cost-effectiveness and shipment time) via air mail. If needed faster, please contact us to work out a faster method. All orders are based on size and weight. We will notify you of the total charge once appropriate shipping method is determined. We will not process your order until you approve the charges.

Order Tracking

You will receive an E-mail at the end of the day your order was shipped with information as to how it was shipped and the tracking number. This providing you submitted an order with a valid E-mail address. After obtaining your tracking number, you are invited to visit the web site of the shipping service used (www.ups.com, www.usps.com, etc) to track your package. Please note that after the package leaves our warehouse, it leaves our responsibility into your responsibility. You assume responsibility of shipping because you paid for it. See 'Risk of Loss' section for more information.

Shipping Rates

Standard Domestic Shipping Rate
United Parcel Service Ground ETA: 5 business days.
United States Postal Service Priority Mail ETA: 3-5 business days.

*All carriers do not count the actual ship date within the ship estimation.
*Most shipping rates depend on price increments though larger items (i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size and weight.

Oversize
We ship Oversize orders via United Parcel Service. UPS "Oversize" specifications are any package with the length and girth* exceeding 84 inches. On top of our price-determined shipping, we must add UPS Oversize Handling charge of $12.95. Items that are considered "Oversize" are denoted with an OS symbol.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Return Policy

We accept returns, for any reason, within 30 days of delivery of shipment for a full refund or exchange (we'll also refund the shipping cost if the return is a result of our error). To return an item(s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item(s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Items not typically stocked (i.e. larger flagpoles) are accepted for return but may be subject to a restocking fee of up to 30%.

Combining Orders

If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you.